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Contact Us

Privacy Policy

A legal disclaimer

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1. Introduction

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Naman Systems is a brand owned and operated by Naman Technologies B.V. and its affiliated companies. We specialize in Energy Storage Systems, Peak Shaving Solutions, Battery Systems, EV Charging Infrastructure, Power Electronics, Electrification Technologies, and Engineering Services.

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This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you visit our websites, purchase products, request services, communicate with us, or otherwise interact with our business.

By accessing our websites, products, or services, you agree to the terms outlined in this Privacy Policy.

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2. Company Information

Naman Systems is powered by Naman Technologies B.V. and operates in conjunction with affiliated engineering, manufacturing, and mobility businesses.

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Operating Entities:

  • Naman Technologies B.V. (Netherlands)

  • Hemank Auto Parts Pvt. Ltd. (India)

  • NT Power Systems Pvt. Ltd. (India)

  • Northway Motors (Brand Name)

  • Vahanix B.V. (Netherlands)

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Websites:

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3. Information We Collect:

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Personal Information:

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We may collect:

  • Full name

  • Company name

  • Job title

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • VAT number

  • Payment information

  • Customer account information

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Technical Information:

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We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Time zone settings

  • Cookie identifiers

  • Website usage statistics

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Commercial Information:

  • Products viewed

  • Products purchased

  • Quotations requested

  • Support requests

  • Service history

  • Warranty claims

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Communication Information:

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  • Emails

  • Contact forms

  • Technical support inquiries

  • Newsletter subscriptions

  • Customer feedback

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4. How We Collect Information:

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We collect information:

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Directly From You

When you:

  • Create an account

  • Request a quotation

  • Purchase products

  • Register a warranty

  • Contact our support team

  • Subscribe to newsletters

  • Participate in surveys or events

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Automatically Through:

  • Cookies

  • Analytics tools

  • Website logs

  • Security monitoring systems

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From Third Parties Including:

  • Payment providers

  • Logistics providers

  • Marketing platforms

  • Public business databases

  • Authorized distributors and partners

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5. How We Use Your Information Your information may be used to:

  • Deliver products and services

  • Process orders and payments

  • Manage customer accounts

  • Provide technical support

  • Respond to inquiries

  • Send order updates

  • Manage warranties and service requests

  • Improve products and services

  • Conduct research and development

  • Prevent fraud and misuse

  • Maintain website security

  • Comply with legal obligations

  • Send marketing communications where consent has been obtained

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6. Legal Basis for Processing (GDPR):

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We process personal data under one or more of the following legal bases:

 

Contractual Necessity:

To fulfill an order, quotation, warranty, or service agreement.

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Legitimate Interest:

To improve our products, services, security, operations, and customer experience.

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Consent:

For newsletters, marketing communications, and non-essential cookies.

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Legal Obligations:

To comply with Dutch, European Union, tax, accounting, customs, and regulatory requirements.

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7. Data Sharing:

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We never sell your personal data.

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Information may be shared with trusted service providers including:

  • Payment processors

  • Shipping and logistics companies

  • Hosting providers

  • CRM providers

  • IT service providers

  • Professional advisors

  • Insurance providers

  • Government authorities where legally required

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All third parties are required to protect personal information appropriately.

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8. International Transfers:

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Because we operate internationally through affiliated companies and partners, personal information may occasionally be transferred outside the European Economic Area (EEA).

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Where such transfers occur, appropriate safeguards including:

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  • Standard Contractual Clauses (SCCs)

  • Adequacy Decisions

  • Contractual Data Protection Agreements

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will be implemented to ensure lawful protection of personal information.

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9. Data Retention:
 

We retain information only as long as necessary.
 

Typical retention periods include:

  • Accounting records: 7 years

  • Tax documentation: 7 years

  • Warranty records: up to 10 years

  • Customer support records: up to 5 years

  • Marketing consent records: until withdrawn
     

When data is no longer required, it is securely deleted or anonymized.
 

10. Data Security:
 

We implement industry-standard security measures including:

  • Encrypted communications (SSL/TLS)

  • Secure hosting environments

  • Access controls

  • User authentication

  • Network monitoring

  • Regular backups

  • Security audits
     

While we strive to protect all information, no method of transmission or storage can be guaranteed 100% secure.
 

11. Your Rights:
 

Under GDPR and applicable privacy laws, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge complaints with a supervisory authority
     

Requests may be submitted using the contact details below.
 

12. Cookies:

Our websites use cookies to:

  • Enable website functionality

  • Improve performance

  • Analyze visitor behavior

  • Enhance user experience

  • Deliver relevant marketing content
     

Users can manage cookie preferences through browser settings or cookie consent tools provided on our websites.
 

13. Marketing Communications:
 

Marketing emails are only sent where:
 

  • Consent has been provided; or

  • A lawful business relationship exists under applicable regulations.

You may unsubscribe at any time using the unsubscribe link included in communications.
 

14. Third-Party Links:
 

Our websites may contain links to third-party websites.

Naman Systems is not responsible for the privacy practices, content, or security of external websites.
 

Users should review third-party privacy policies independently.
 

15. Children's Privacy:
 

Our products and services are intended for business and adult users.

We do not knowingly collect personal information from individuals under the age of 16.
 

16. Policy Updates:

This Privacy Policy may be updated periodically to reflect:

  • Legal changes

  • Regulatory requirements

  • New products or services

  • Security improvements

  • Operational changes
     

The latest version will always be available on our websites.
 

Contact Information:

Naman Technologies B.V.
Jupiterweg 21, G11. 8938AD. Leeuwarden.

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Alternative Email: namantechbv@gmail.com

For privacy-related requests, please contact us using the above email addresses.

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